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DELIVERY

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When will I get my order?

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Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

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• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

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Where will my order ship from?

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We work with an on-demand order fulfillment company with facilities worldwide!

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Will I be charged customs for my order?

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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

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My order should be here by now, but I still don't have it. What should I do?

 

Before getting in touch with us, please help us out by doing the following:

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• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbors in case the courier left the package with them.

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If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us via our contact page with your order number.

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If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

ORDERS

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How are your products made?

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We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

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How do I track my order?

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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line via our contact page.

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I received a wrong/damaged product, what should I do?

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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us via our contact page within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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RETURNS

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What’s your return policy?

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We don’t offer returns and exchanges. All sales are final unless you receive a damaged item.

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Do you offer refunds?

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Refunds are only offered to customers that receive damaged items. If this applies, please contact us via our contact page with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

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Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know via our contact page within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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DIGITAL PRODUCTS & DOWNLOADS

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What’s your return policy?

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We don't offer returns for digital products & downloads.  All sales are final.

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ADDRESS ERRORS

We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, WeBleedGeek.com will inform the carrier to abandon the package and no refund will be issued. 

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PACKAGE LOSS

Although it is rare for US or International orders to be lost, please be aware that this can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 1-2 business days for packing). It is possible for International orders to take up to 60 days to clear customs, depending upon delivery method and government procedures.

An International order that is deemed to be lost will not be refunded due to the lack of visibility of the package once it leaves the United States shipping facility.

 

Orders shipped to an address in the United States will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits for lost or stolen packages. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us to discuss your options via our contact page.

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CUSTOMER REFUSAL

We are not able to offer refunds on products that are refused for any reason. In addition, if  WeBleedGeek.com is billed for the cost of the return shipment due to your refusal, you will be responsible for that cost.

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CUSTOMS SEIZURE

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceed.

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DISCLAIMER

WeBleedGeek.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from WeBleedGeek.com, you agree to the policies stated above. WeBleedGeek.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

WeBleedGeek.com cannot guarantee receipt of returned packages and is not responsible for lost items